Discovery Medical aid dissappoints again

Good morning

I am confused as to how my good discount received affects a claim logged. Should the medical aid not be happy at such a good discount rate paid for cash and because I had both top and bottom done from the same team.

Honestly in shock and appalled by the treatment and non corresppondence from the team, complaints team and Principal unless queried by myself.

If I do not receive adequate feedback today I have no choice but to escalate to Adrian Gore and the Ombud. In these trying and financial times Discovery is messing with a person's financial position (from borrowing money for the procedure).

I have done everything asked, the dentist in question who performed the procedure fixed it all. Still more delays and excuses.

I obviously won't get a straight answer or email from you. Very sad and so frustrating WRefNo#***#- -MailRef#***#-