Discovery medical aid disgusting service.

Good day. This complaint refers to the poor service of Discovery medical aid. Since March of this year 2021 I have spoken to at least 8 different consultants to resolve a simple matter relating to the extender benefit offered by Discovery. I have requested a copy of the recorded telephone conversations in order that I can send my complaint to the Ombudsman as I was not getting any satisfaction from all the consultants who promised to resolve my issue. Todate I am still waiting for a return call. I have ALL the reference numbers of the calls and names of the various consultants which will be on record. It is a disgrace that I have had to chase and follow up at my expense, only to get more and more promises from all the various consultants ensuring me that they will ensure that they follow up and phone me back. Even after being told that all my calls have been listened to and that a recommendation to pay the 2 doctors bills in question will be escalated, I still remain in the dark as to the outcome after another 2 weeks. After following up again I was PROMISED that I would receive a call the next day but of course this did not happen ( refer last telephonic call with Nokubonga ref *** ) There is no excuse for this treatment and please don't blame this kind of service on the pandemic.