Discovery medical aid disappoints again.......

I have been with Discovery for more than 10 years, I was on Gap Gover and paid it every month, this month I have to go for a procedure that requires a co payment, which is already redeculece because of the cost of medical aid, but when I phoned I was told that that my gap cover was stopped in 2024, I told them that I did not stop it and why was I not informed about it, they told me that because I started working at a new company which contributes to my medical aid the company apparently stopped it, I told her that this in unacceptable and why was I not informed, why did I not get some communication to say that the gap cover has been stopped, so that I can talk to my employer so that the gap cover can continue, I told her that on the discovery app it states that the payment is up to date and that the gap Gover benefit is active, so I don't understand. This is absolutely unacceptable you pay a lot of money to have medical aid, never use it and the day you need to use it you can't because there is co payment, and believe me not a small amount, you are under the impression that you are cover in this event, which cost extra and then you find out that you are not, because nothing gets communicated to you, so they are *****ing you're money monthly and know today holds the accountable off course.