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nicola V
1 reviews | Active since Jul 2010
10 May 2023, 13:45
Discovery Medical aid debits my account with 8k
I had a debit of over R8k which I have still not been refunded as they said it was a software migration error on their side, when as the call centre consultant to help me she asked if she must stop my medical aid to get those funds. I still have not received the money that they have ****** from me.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
10 May 2023, 13:56Dear nicola
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2023, 13:56
Official
Dear nicola
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
10 May 2023, 15:17Dear nicola
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2023, 15:17
Official
Dear nicola
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
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nicola V's updateReviewer Update
10 May 2023, 22:26My bank account has been in a negative balance due to unpaid fees caused by the amount debited, now not only am I bein charged for those fees but it will adversly affect my credit. Who will answer for this????? I actually went to buy groceries for my family only to find out I could not.. due to Discovery taking the money from me!!!!
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nicola V's update10 May 2023, 22:26
Reviewer Update
My bank account has been in a negative balance due to unpaid fees caused by the amount debited, now not only am I bein charged for those fees but it will adversly affect my credit. Who will answer for this????? I actually went to buy groceries for my family only to find out I could not.. due to Discovery taking the money from me!!!!
Discovery Health's replyOfficial
12 May 2023, 15:34Dear nicola
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 May 2023, 15:34
Official
Dear nicola
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
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nicola V's updateReviewer Update
15 May 2023, 09:07It is now the 15th of May and I have still not recieved the money that Discovery had ****** from me on the 2nd. This is absolutely disgusting from a corporate. I will be changing medical aid. They do not care about how I am supposed to take care of my family.
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nicola V's update15 May 2023, 09:07
Reviewer Update
It is now the 15th of May and I have still not recieved the money that Discovery had ****** from me on the 2nd. This is absolutely disgusting from a corporate. I will be changing medical aid. They do not care about how I am supposed to take care of my family.