SO
Sonja O

1 reviews | Active since May 2018

31 Dec 2024, 14:36

Discovery medical aid cut off immediately.. Grace period?

I have been a loyal client of Discovery health. It is my fault I know that my debit order was returned, but upon phoning and asking for a payment arrangement for 6 January, I was denied this. Once again, I know I am in the wrong, but just asked for a few days assistance as you never know what could happen and then immediately stopping all cover. I feel there need to be a little but of a grace period to give a person before just being cut off medically.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Jan 2025, 09:19
Official
Dear Sonja O

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Jan 2025, 14:03
Official
Dear Sonja O

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team