Discovery Medical aid Customer Service SUCKS

I am really disgusted with their service, i am with Discovery Medical aid and if it was not for my company i would have left Discovery long time ago. I was miss informed about my dental benefit and had to make payment myself even though it was their mistake, after contacting them MANY times they said they found the recording and would refund the monies but that it would take time... well i contacted them again and well well guess what - the recording disappeared and no one made notes on the system and no one there seems to know what they are doing. And i was dumb enough not to make sure to get a reference number. Needless to say i knew that money was a right off, just goes to show.... THEY DON'T CARE, DON'T keep their promises and they DON'T come back to a person they way they should. Even my employers people dealing with Discovery could not sort this matter out. They kept getting the run around same as me up until discovery finds the recording and then it magically disappears. I WOULD NEVER recommend them to anyone just because of this poor customer relations issue. Its been #3months now and nothing has been resolved just been getting the run around and empty promises of sorting the issue.