Discovery medical aid claims Pathetic

Hello Peter

i would really like to convey my disappointment in Discovery medical aid claiming process.

i have claimed from discovery medical aid for the last year or two. on all the occasions i almost had issues. the main issue i have with these guys is that i pay my medical bill to my doctor or dentist after my consultations and then claim it back from the medical aid savings.

before making the claims with the invoice as well as the proof of payment i clearly draft instructions regarding my claim stating that i have made the payment my self and that i am claiming the money from my day to day benefits.

on almost all claims i have attempted i had to spend 10-15 even 30 minutes trying to correct the payments and redirect the funds being paid once again to the doctor or dentist even though i give clear instructions that payment must be made to my self.

How many time should i waste time on air time as well as personal time which could be avoided if people in claims department take the time to read instructions before doing their work,. i think this is very very unprofessional especially for a medical aid called discovery known world wide.

this morning i once again had to take out time to check my claim again due to the habit of them CONTINUALLY doing the same mistake over and over again.

the worse part is that they tend to make as if it is my problem and making excuses to cover them selves . this is really the worse claiming process medical aid ever experienced. i would really not recommend someone to use this medical aid until they sort out little minor things which impacts their clients.

it is a huge waste of time having to hold on their call centers.