MK
Muhammed K

1 reviews | Active since Jan 2011

29 Dec 2023, 17:23

Discovery Medical Aid Charging double on Premium without reason . Unfair treatment

Medical Aid contributions have doubled to figures that are not even listed on the 2024 Contribution list .

I have issued all documents before the deadlines and received references but what bugs me the most is that a so called legal entity or financial service provider can *******ly increase premiums to amounts not stipulated.

Furthermore i have called 4 times today and all calls were more than 25mins long with nobody answering.

I have emailed several departments and no response.

I have logged in to the application and website and premiums reflect as normal but the whatsapp message says the premiums was doubled .

This is ******* . This is not a fair medical aid. I urge others to go with alternative medical aid companies.

0
Replies (4)
Discovery Health
Discovery Health's reply02 Jan 2024, 08:22
Official
Dear Muhammed K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Jan 2024, 15:29
Official
Dear Muhammed K

We have been in contact with you.

Regards 
Discovery Health Servicing Team
MK
Muhammed K's update05 Jan 2024, 04:34
Reviewer Update
Dear Discovery Health

Total hogwash .

Nobody has made contact with me at all despite several calls and holding on the line for more than 25 minutes.
You have come quick to hello peter and have **** which proves that you are not a trustworthy company .

I have also emailed several times to no response

I have collectively 4 policies with discovery and wish to cancel them all due to the lack of care on this matter.

Discovery Health
Discovery Health's reply25 Mar 2024, 15:43
Official
Dear Muhammed K

Your query has been resolved in the interim.

Regards 
Discovery Health Servicing Team