tM
thamsanqa M
1 reviews | Active since Apr 2013
04 May 2021, 10:19
DISCOVERY MEDICAL AID BULLY TACTICS
I CANCELLED MY MEDICAL AID IN 2020 AND RECEIVED A DEMAND FOR CLAWBACK COST FROM THE INSURER. I REPEATEDLY ASKED THEM TO SEND ME AN EXPLANATION ON THE DUE FEES AND STATEMENT OF AMOUNTS OWING. THEY SIMPLY DEMANDED PAYMENT AND DID NOT SEND ME THE INFORMATION I REQUESTED. I SPOKE TO AN AGENT IN APRIL 2021 AND SHE EVENTUALLY SEND ME A STATEMENT SHOWING HOW THE CLAWBACK WAS CALCULATED. DISCOVERY WENT AND LISTED ME ON ITC 30TH APRIL 2021 DESPITE THE NON-COMMUNICATION FROM THEIR SIDE REGARDING THE AMOUNTS DUE. THIS SHOWS BULLYING TACTICS FROM THIS COMPANY AND THREATEN YOU IF YOU DONT COMPLY!
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
04 May 2021, 12:28Dear thamsanqa We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply04 May 2021, 12:28
Official
Dear thamsanqa We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
05 May 2021, 14:38Dear thamsanqa We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply05 May 2021, 14:38
Official
Dear thamsanqa We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
tM
thamsanqa M's updateReviewer Update
12 May 2021, 08:35The discovery escalations department called to find out more about the issue. they notified me that no one in their debt collections department had forwarded my profile to the credit bureau and therefore don't have an idea on how I was listed. its either one of two things.
they are lying regarding the listing as I have a subscription with with ITC which informed me of the listing and they know they made a mistake and cannot provide reasons on the listing, or someone in their debt department is selling customer information to outside debt collecting companies and getting paid for it.
its not about rectifying the issue after the dispute has been raised, its about resolving conflicts with their customers that they failed to do.
I now have an ITC profile that don't have a credit score because I raised a dispute and I cannot get credit because of Discovery's negligence.
they are lying regarding the listing as I have a subscription with with ITC which informed me of the listing and they know they made a mistake and cannot provide reasons on the listing, or someone in their debt department is selling customer information to outside debt collecting companies and getting paid for it.
its not about rectifying the issue after the dispute has been raised, its about resolving conflicts with their customers that they failed to do.
I now have an ITC profile that don't have a credit score because I raised a dispute and I cannot get credit because of Discovery's negligence.
tM
thamsanqa M's update12 May 2021, 08:35
Reviewer Update
The discovery escalations department called to find out more about the issue. they notified me that no one in their debt collections department had forwarded my profile to the credit bureau and therefore don't have an idea on how I was listed. its either one of two things.
they are lying regarding the listing as I have a subscription with with ITC which informed me of the listing and they know they made a mistake and cannot provide reasons on the listing, or someone in their debt department is selling customer information to outside debt collecting companies and getting paid for it.
its not about rectifying the issue after the dispute has been raised, its about resolving conflicts with their customers that they failed to do.
I now have an ITC profile that don't have a credit score because I raised a dispute and I cannot get credit because of Discovery's negligence.
they are lying regarding the listing as I have a subscription with with ITC which informed me of the listing and they know they made a mistake and cannot provide reasons on the listing, or someone in their debt department is selling customer information to outside debt collecting companies and getting paid for it.
its not about rectifying the issue after the dispute has been raised, its about resolving conflicts with their customers that they failed to do.
I now have an ITC profile that don't have a credit score because I raised a dispute and I cannot get credit because of Discovery's negligence.
Discovery Health's replyOfficial
20 Jul 2021, 13:07Dear thamsanqa We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply20 Jul 2021, 13:07
Official
Dear thamsanqa We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team