Discovery Medical Aid - BAD SERVICE

I app**** for a medical aid on 23 November. We had the medical done, but Discovery has until now not paid the doctor even though the invoice was sent 5 times. I called this morning AGAIN and spoke to Thandi in New Business.

She was extremely rude to say the least. She asked me for the mail tracking number, which of course I don't have as it was sent from the doctor. She then said " then how am I supposed to track your application" .I then gave her my ID and she said I AM STILL TYPING!

I then asked her to put me through to Zahra,in New Business. whom I spoke to on Monday. I also sent her the account to her direct inbox. She assured me that the acccount will be paid this week. Thandi then said she cannot see HIM at his desk, and I said it i not a HIM but a Her.

I cannot believe that after 2 months this has not been resolved. This is the worst experience ever. I am now going to look at another medical aid, who actually cares about the clients.