Discovery Medical Aid Authorization

On the 19th February 2026 i visited Dr Ebrahim Ismail for a procedure on my feet. Discovery is investigating from the 19th February up until now. On the 24th February, Discovery sent an email saying i must wait for feedback. How is this possible? Can someone really wait this long for a simple procedure. The financial advisor that helped me with my application Nazneen Alexander hasn't called or tried to explain what's the delay. This really is unacceptable and it really isn't customer service. All Discovery is doing is giving Ref No's and they're are investigating. My payments are done on time. Debit order goes off on time. But waiting authorization takes forever. If this query doesn't get sorted today. Discovery can cancel my membership. I'm paying alot of money for something that's not benefiting me in any way. Latest Ref No: ***