Discovery medical aid are *******

My mother passed away on the 12th March 2021. I phone Discovery explaining that my mother passed away and was informed not to worry, the hospital has already informed them and the account is "freezed" and no further debit orders will be deducted. Today the premium was deducted and I phoned only too be informed they can not provide me with any information and until I sent the executor's letter they can not assist me. So its fine not to pay medical bills for a dead person (which was incurred during her hospital stay) and to further deduct money because they are not sure if she was paying beforehand or after the month passed and yes you have to pay a full month even though you died during the month. SHAME ON YOU DISCOVERY!!