TN
Tina N

1 reviews | Active since Mar 2022

12 Jun 2023, 07:25

Discovery medical aid are *******

When I took up my key care plus plan with discovery I was told I’m covered for hospital admission as long as it’s a hospital in my network and in the even of an emergency any private hospital.I go to a hospital in my network yesterday and to my surprise was kicked out because I was told discovery has rejected my submission because I have a 12 month waiting period for hospital admission,I try get ahold of them and guess what?it’s Sunday their offices are closed.

So here I am leaving a hospital with a bartholin cyst painful as a MF and unable to walk because a medical aid I’m paying for is refusing me to get help

0
Replies (2)
Discovery Health
Discovery Health's reply12 Jun 2023, 10:07
Official
Dear Tina N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Jun 2023, 14:13
Official
Good day 
Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team