Discovery medical aid- another disappointment !!!

Hi guys . I am a bit frustrated . I was marked high risk last year December 2022 by your own risk assessment !! I am suppose to have available annual mammograms and ultrasound as per the high risk result and as per email sent to me by discovery after I took the risk calculator assessment last year December 2022. I have a lump in my breast that needs monitoring . I have had endless WhatsApp conversations with agents who have told me I am flagged as high risk and the medical aid will cover my mammogram and ultra sound yearly that I have booked for today as my doctor requested I check the lump in 6 months and my last mammogram and ultrasound was last year November ! I have not had one this year . I’ve asked the agents if I need to wait until November and they have all said no I can go as it is SUPPOSE to be available from the 1st of January each year . And I literally have in writing to go ahead from more than one agent and them confirming it is covered - then when I call in to discovery I’m told it’s not updated and it’s not available ?? And I can see online it’s shows as no mammogram available on my app!! This has been going on since may this year ! We are now in august . Can this please be updated now ! So I can please go for my check up which is now due ! I keep having to reschedule my mammogram and ultrasound due to this - as mentioned I have endless comms telling me I am covered and will gladly share those . . I have kept all the WhatsApp conversations to clearly show that even your agents have said I am covered and flagged high risk and that I can go for the scans and medical aid will pay but as mentioned when I call in they say they can’t pick up that I have a mammogram and ultra sound available - please can this now be dealt with urgently !!! Last call *** . Can someone please assist and resolve this now please and call me to let me know what is actually going on . Not in 1 -2 working days ! As mentioned this has been going on since may this year ! I am so disappointed in Discovery Health - whenever it comes to medical you have to fight tooth and nail for everything ! Most definitely need to move to a new medical aid if this is the constant level of service received from them .