ST
Stephen T

1 reviews | Active since Sept 2009

03 Aug 2016, 18:20

Discovery Medical Aid and their lies!

<p>One of the worst experiences ever! Chronic Meds required are not covered after a surgery. This after a number of application forms sent in from the Doctor with needed test results, and to top it off it was confirmed via phone that they could put it on PMB. Received a number of refusal letters stating the would not cover the treatment on pmb or chronic now. Now medication comes off my savings plan and at R1900 per treatment every 6 - 8 weeks and my savings are almost depleted. Pathetic medical aid!</p>

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Replies (3)
Discovery Health
Discovery Health's reply04 Aug 2016, 07:13
Official

Dear terrebse

We received your complaint and we’re looking into the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Aug 2016, 13:53
Official

Good day terrebsa

We have been in touch with you to answer your comments. Please contact us if you have any other queries.

Regards
Nirvana Ayair

ST
Stephen T's update15 Aug 2016, 12:30
Reviewer Update

And after doing everything requested by discovery and a few heated phones calls, discovery once again just sent me a letter of regret. What a pathetic excuse for a medical aid!