Discovery medical aid adds more stress to your life than anything else!

They have not been helpful at all, we’ve been waiting since March for authorisation on a procedure where we get told every week that they will have an answer in 4-7 working days and that ends up being told to us every single time we call. We had a scope that was due on the 26th of may which we phoned in to get authorisation a month ago. The forms that we needed were only sent on the 22nd and we were told we would get an answer in 4-7 business days again. Now the procedure is tomorrow and the lady that said she sent it to the doctor hasn’t answered a single call from us! They are the absolute worst and bring more stress to your life than anything else. If anyone is looking for a medical aid I ask you to please stay away from discovery as you will be more unhappy with them then you would ever be without a medical aid. They are the absolute worst and have horrible customer service, all they do is take your money and don’t look after you!