Discovery medical aid

On the 2.04.2025 a claim was submitted Cleary stating that the member should be refunded. Discovery has now paid the service provider, how will this money be refunded to me, when discovery did not follow instructions! Proof of payment was attached with the claim submitted. I must wait now another 3 days for this to be resolved, this is now the 2nd time discovery is doing this. THIS IS UNACCEPTABLE! Who will take action and responsibility for this, why can simple instructions not be followed. I have to wait another 3 days for something that is not my mistake, in the meantime the service provider is getting paid twice. All I am told I have to wait for the turnaround, so I have to wait longer for my money and then the service provider will not refund me as this is a mistake by Discovery.