Discovery Medical Aid

I have been a member of Discovery Classic Smart Plan since December 2020. However each month since then I have received a message on my app to say my membership benefits have temporarily stopped. Thereafter, I make the payment from the app. However in the beginning of this year they revoked my membership and in order to reinstate i needed to pay premiums for Dec 2020 through to April 2021 ... which I did. I also sent them proof of my banking details which they confirmed are correct, but clearly if no debit order has come off they are not correct?

However for this month I received the same message saying my benefits have temporarily stopped, it seems to be an issue with my debit order/banking details but no-one in Discovery Call Centre can actually tell me the problem. Even when I paid the outstanding premiums it was confirmed with me that the debit order banking details which are listed are correct, a lady by the name of Bianca Palm confirmed this with me over email.

The issue is nobody can tell me what is wrong with my details even after Discovery have confirmed the details are correct? I have been going round and round in circles with call agents but nobody can give me an answer and just explain what I need to do? Are my banking details correct now? Are they not? This has been a terribly frustrating experience and I am still left wondering what I need to do. I am not impressed with the client relations that are in place