Discovery Medical Aid

yesterday i phoned Discovery twice for hospital authorization. the first call the lady told me there was a co-payment and she will put the authorization on hols while i called the doctors rooms to find out what the co-payment would be. that call took not more than 10 minutes. i then called back in the afternoon and spoke to a gentlemen that kept me on a cell call for more than a hour forty minutes. he told me some of the code the Dr had given me are not covered which i knew and he would put me on hold for up to 15 minutes finding out what codes where covered. he then told me the Dr that is doing the procedure cant do pain control and was not on the list of preferred suppliers with Discovery. he also asked me do i really need to do this procedure and asked who was the referring Dr which i told him and he said he was going to call the referring Dr. i again was put on hold for another 15 minutes and when he came back he said that there is a problem because the Dr doing the pain control cant do this. by this time i was at my whits end and by this time i had used up R120.00 on the call from my cell. he said that i would have feed back within 6 to 8 hours which has come and gone. i would hate to think that if this was an emergencies what would he have done. i think that the treatment received for this person needs to be looked in as it was very stressful for me being in pain and wanting a authorization number. and by the way the Dr is on the list of preferred suppliers. i would like a call back so that i can get the authorization number today.