Discovery Medical Aid

Once again this is the only way that I get a response from Discovery Medical Aid, I need to speak to a manager I still do not agree with their response, it just doesn't add up, each time its another response. I need a manager, oh I forgot you don't get to speak to them, just an agent. My payments don't add up. I need a print out of my payments paid {Statement} from 2023/11/01 to present and from who's bank it was paid from. They are saying now I have been cancelled off, why was I not informed or reminded over December. I have sent all my Bank statements and they just come back on email with another story. Why cant a manager contact me, not a consultant who has no empathy towards me. I have been to hell and gone in the last year loosing my parents to the HOC. I thought Discovery would have compassion but no its just cut you off and that's that. Why couldn't they assist me with my financial situation and perhaps put me onto a cheaper plan. I have lost all faith in this medical aid. Due to the accident I am having trouble with focussing and memory I need someone who has empath to contact me and try and assist me. But rather they will send and email they will revert back in due course. I am just a number with Discovery Medical aid, they have no compassion.