DH
Dawie H

1 reviews | Active since Dec 2012

24 Apr 2015, 10:33

Discovery Medical Aid

Discovery Health suspended my medical aid plan after I did not pay the premium. In my conversations with them I explained that as far as that I am concerned I do not owe them any money as no service was rendered due to the suspension of the account. The call centre was unable to answer my questions convincingly, only stating that I owed them the money, point. I therefore did not pay the \outstanding"amount as the matter was in dispute. It appeared if the call centre consultant was not 100% competent"

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Replies (1)
Discovery Health
Discovery Health's reply24 Apr 2015, 17:08
Official
Hello dawievh11,

Thank you for your comment.

We are investigating the details of your query and will be in contact to discuss the concerns you raised.

kind regards
Bruce