Discovery Medical Aid

On January 25th my wife was admitted to St. Doms Hospital in East London but was refused admission as she tested negative for Covid. Late afternoon of the 26th she collapsed in our flat. We live in a Retirement Complex The Valley in Berea, East London. as I am 82 years old I was unable to assist her and in desperation called our Sister for help. As the hospital refused her a few days ago it was not an option to send her back there. The only alternative was to take her to Lily Kirchman (Practice No. ***), our medical facility. On the next day I contacted our GP Dr. Koen, Practice number ***, who submitted a motivation to Discovery to justify her admission. I submitted Lily Kirchman's invoice No. 183277 on the 29th January. Soon thereafter Discovery advised me that they will not pay this invoice as the practice number was not a valid practice number. We queried this with Lily Kirchman who assured me that it is in fact correct. I have been trying to get Discovery to reassess this matter to no avail. On the 26th March I again wrote to Discovery pleading with them to show some compassion as I am a pensioner who has been a member for some years. Now I don't even get a reply anymore. A.J. (Barry) Burger. ID *** Discovery No. ***.