BF
Bonny F

1 reviews | Active since Jul 2020

02 May 2023, 15:54

Discovery medical

I was admitted into hospital in pain and the Dr in hospital didn't do anything so I reported him to the HPCSA. The hospital didn't bill the medical aid for the full stay of in hospital so everything went through my specialist benefits and every single day I am still in pain with no help with my endometriosis or specialist benefits. Phoning them waiting for them to sort it out. It's been almost 2 months already. Now when I tried to phone I was on the call for a hour waiting for the representative that was meant to follow up with me a month ago that still hasn't. Mean while I must just suffer in pain while they do nothing to help me.

0
Replies (2)
Discovery Health
Discovery Health's reply03 May 2023, 07:05
Official
Dear Bonny F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 May 2023, 19:29
Official
Dear Bonny F

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team