lL
lockerce L
1 reviews | Active since Jul 2016
04 Aug 2023, 00:14
Discovery Medexpress failure to deliver.Chronic medication 8 days later
I have been trying yo get my medications via Discovery MedExpress since last week Wednesday, 26 July.
I logged a query for my.meds and the consultant phoned me, we went through all the meds to change to generics. She said she would pend it for payment on Friday 28 July.
On the Friday I could not access the order, nothing in my basket so I logged a request.
NOTE: YOU CANNOT PHONE MEDEXPRESS TO QUERY. YOU HAVE TO LOG A QUERY AND HOPE SOMEONE WILL PHONE YOU.
A consultant eventually phoned me on Monday 31 July and again we went through all the meds. The order was submitted and co-payment went through my Discovery Bank account.
I logged a query this morning 4 August again to find.out where my order is.
This afternoon I went in again and it shows my Order is cancelled.
I HAVE NOW RUN OUT OF CHRONIC MEDICATION. SHOULD ANYTHING HAPPEN DUE TO ME NOT HAVING MY MEDICATION, DISCOVERY IS TOTALLY RESPONSIBLE. THIS IS EXTREMELY DANGEROUS.
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Replies (2)
Discovery Health's replyOfficial
04 Aug 2023, 07:31Dear Christine L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Aug 2023, 07:31
Official
Dear Christine L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
lL
lockerce L's updateReviewer Update
04 Aug 2023, 18:40Discovery South Africa it just gets worse and worse. It is Friday night 18h24 and I still do not have my medication. A lady called me this morning stating she would ensure I get my meds. She said she would continue to follow up but this afternoon I had still heard nothing. I tool a chance and thought let me try Clicks Lifestyle as they delivered my meds last month, also took 3 days as Driver kept saying he couldn't get hold of me while I was housebound after surgery with my phone next to me. After I got the drivers number and phoned him myself it was delivered. When I got hold of them today they said yes, it is from them but they were still waiting for the driver to collect the meds. I phoned back again and got the drivers number and contacted him and he said he's on his way just stuck in traffic. When it got to 18h00 and still nothing I phoned him again and he said he's almost back at Clicks as he needed to get a scanner or something. I phoned Clicks Lifestyle again and the manager answered. I said I will got fetch my meds myself and he said I can't as the store is closed but he will make sure I get the meds tonight. I am absolutely dumbfounded by the lack of competence and understanding of how dangerous it is when someone runs out of chronic medication. I state it again that should something happen I hold Discovery liable. I honestly just don't have any words for the shocking service. I have not specified names here as I believe it would be unfair to the individuals.
Note the total ridiculousness. You cannot contact anyone at MedExpress directly. You have to log a query and hope someone will call you back. Shocking. This is people's health you are messing with. DO NOT USE MEDEXPRESS.
Note the total ridiculousness. You cannot contact anyone at MedExpress directly. You have to log a query and hope someone will call you back. Shocking. This is people's health you are messing with. DO NOT USE MEDEXPRESS.
lL
lockerce L's update04 Aug 2023, 18:40
Reviewer Update
Discovery South Africa it just gets worse and worse. It is Friday night 18h24 and I still do not have my medication. A lady called me this morning stating she would ensure I get my meds. She said she would continue to follow up but this afternoon I had still heard nothing. I tool a chance and thought let me try Clicks Lifestyle as they delivered my meds last month, also took 3 days as Driver kept saying he couldn't get hold of me while I was housebound after surgery with my phone next to me. After I got the drivers number and phoned him myself it was delivered. When I got hold of them today they said yes, it is from them but they were still waiting for the driver to collect the meds. I phoned back again and got the drivers number and contacted him and he said he's on his way just stuck in traffic. When it got to 18h00 and still nothing I phoned him again and he said he's almost back at Clicks as he needed to get a scanner or something. I phoned Clicks Lifestyle again and the manager answered. I said I will got fetch my meds myself and he said I can't as the store is closed but he will make sure I get the meds tonight. I am absolutely dumbfounded by the lack of competence and understanding of how dangerous it is when someone runs out of chronic medication. I state it again that should something happen I hold Discovery liable. I honestly just don't have any words for the shocking service. I have not specified names here as I believe it would be unfair to the individuals.
Note the total ridiculousness. You cannot contact anyone at MedExpress directly. You have to log a query and hope someone will call you back. Shocking. This is people's health you are messing with. DO NOT USE MEDEXPRESS.
Note the total ridiculousness. You cannot contact anyone at MedExpress directly. You have to log a query and hope someone will call you back. Shocking. This is people's health you are messing with. DO NOT USE MEDEXPRESS.