Discovery Med Aid- Delayed Claim and Disgusting Treatment By Consultant

I recently sent through a claim to discovery on 19/02/2021, requesting to be refunded for dental services. The automated email indicated the reference number and also that the claim will be processed within 2-3 days.

Called on 02/03/2021, to be informed that the claim was only loaded on 26/02/2021 and it was selected for random auditing which will take up to 5 days.

I then requested to speak to the manager as the lady by the name Lulu said there was nothing she could do. She then put the phone on the side and kept me on hold for nearly 17 minutes while I was listening to consultats taking calls and conversations between her and her collegues.

I have lodged a complaints with Discovery but do not think I will hear anything from them.