Discovery Maternity Benefits and Vitality Baby Benefits

Activated my Vitality Baby 1000 Days in August to receive benefits.

I was not aware nor was I informed at that time that Discovery has a maternity benefit that is separate to the Vitality benefits.

My savings has been depleted and I have paid the last 3 accounts due to this.

I found out over the weekend that Maternity Benefits exist on Discovery and they cover gynae visits, when I inquired about it this morning I was advised by 2 Discovery consultants that Discovery Health and Discovery Vitality are 2 different products and the one doesn't know about the other and what they have to offer even though they are the same company. Their service offering cant inform you that there are 2 separate offerings as their consultants aren't aware of what each other can offer. They can't pay me retrospectively, as I only activated my maternity benefit yesterday they can cover me going forward.

So in essence I loose the money I have paid to the gynae, which I could have utilized that money in a different way. Why is there so much admin just to let Discovery know you are pregnant? Why cant Discovery check on the one system when I activated my Vitality Baby and then check on the other system when my savings were depleted and then pay me back? After all it is 1 company and as the customer it is not my fault that there is no internal communication or education?