Discovery Maternity Benefit #Treat Customers "Un"Fairly?

I'm so disappointed in my medical aid company-Discovery Health-and to think I've been flying their flag so high in spite of many complaints from family and friends.

In a span of just 2 months I've paid in excess of R6000 (yes R6000!) to over my own maternity checkups. Time to claim under my maternity benefit-I am told I cannot claim because I failed to activate the benefit via the app? In the bigger scheme of things, I suppose I'm just a number-a drop in the ocean. My complaint won't go anywhere either because I'm just another number. Meanwhile, the rest of us mortals have bills to pay, school fees to pay and new babies to feed-does it even help to complain about this being a very difficult 2 months financially. What a way to start the new year-I should have changed my medical aid company a month ago when I had the chance :(