Discovery Maternity Benefit Policy is appalling.

I am disappointed in the new maternity Benefit 'Policy' Discovery has. I found out I was pregnant in March 2019, and I phoned to notify Discovery immediately. I was congratulated, informed about my maternity benefits and baby vitality, which I activated. So in my mind I was sorted. Then in May I rushed my son to the doctor for Croup and a Chest infection only to be told my medical aid savings have been depleted. I phoned Discovery to find out how my savings could be depleted so quickly, and they informed me that I hadn't activated my maternity benefits online (which I never had to do with my pregnancy in 2015) and therefore all my tests and doctors appointments have depleted our medical savings.... Here's the kicker... It is against Discovery's 'policy' to back pay me the maternity benefits for the 3 months in question.

I am utterly heartbroken. I pay a fortune towards my medical aid every month so that I have peace of mind when my family gets sick. I now have a very ill little boy and I can't afford his medication all because Discovery puts its 'Policy' above its clients.

I will fight this and take this issue as far as I can. Had I not notified Discovery about my pregnancy, this would have been a different story, but I did and I have every right to those benefits.

So dissapointed.