ME
Mary E

1 reviews | Active since Dec 2015

17 May 2019, 10:48

DISCOVERY MATERNITY BENEFIT IS A LIE!

I have been with Discovery ?Health for about 6 years now. Just this year, I downgraded from Coastal Saver to Classic Smart. The maternity benefit, from all the information provided by Discovery before I changed, painted a clear picture of how I would be covered. Now that I am pregnant, I have discovered that Discovery's maternity benefit IS A LIE. I had initially called to confirm my benefits, got told yes it will be covered - only to get appalling amounts that I need to pay AFTER I HAVE ALREADY HAD THE CONSULT/TESTS. They will NOT provide me with a list of exactly what is covered under my maternity benefit, nor will they provide me with amounts that they will pay out. Instead, every time I have a test, I get a surprise amount (of almost 60% or higher) that I must now pay out of pocket. THE MATERNITY BENEFIT is a complete *****!!! I have never been so disappointed with what I pay a huge chunk of my paycheck to every month! I may as well just keep my money and use cash, since I am left to do that in any case. WHAT an UTTER waste of money.

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Replies (3)
Discovery Health
Discovery Health's reply17 May 2019, 12:08
Official
Dear  Maryannemanuel 

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply21 May 2019, 16:21
Official
Dear  Maryannemanuel 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team 
ME
Mary E's update21 May 2019, 16:27
Reviewer Update
So I have received a call from Discovery today. Basically it was a call explaining to me how my plan works - information which I already know NOW that I have experienced exactly what ISN'T covered firsthand. That was the entire point of my complaint, the cover for medical care is NOT provided upfront. Had it been done, I would not now be with Discovery experiencing these issues. The phone call was pointless, they still cannot give me any information about MY OWN PLAN THAT I PAY FOR. Their 'brochures' are complete nonsense. I would recommend never putting any stock into their 'maternity benefit' should that feature in your choice to choose Discovery Health as a medical aid.