Discovery Maternity Benefit Activation Problem!

I found out I was pregnant on the 21st of November 2019 and following the instructions by Discovery I set up my pregnancy profile on the app and to my knowledge it was activated. When I went for my first gynie appointment on the 6th of January at just shy of 11 weeks pregnant the claim came out of my savings and not from the maternity benefit.

I called Discovery on the 10th of Jan when I was aware of this and was told that even though the pregnancy profile is set up on my side it isn't showing as activated on their side. They assured me it was their fault and they have been having a lot of this problem since last year and that they would have it fixed and would contact me within 2-3 working days.

Today (16 Jan) I had still not heard from them so I called again and after spending at least 30min on the phone being put on hold for most of the time, the problem has still not been resolved and I have now been told to wait till Monday to hear back from them. For some reason this seems to be very complicated for Discovery to rectify but in the interim it is causing me much stress which is not good when you are carrying a baby! My next gynie appointment is on Tuesday next week and I am just going to have to pay and wait to claim until Discovery can maybe fix the problem.

I am very angry and frustrated that their system doesn't work and then they are unable to fix things and do not get back to you. I am supposed to have a maternity benefit but right now I have nothing!!

Your staff are very friendly on the phone, but sadly nothing gets done after that phone call.