CP
Chantal P

1 reviews | Active since Jul 2016

14 Sept 2020, 09:50

DISCOVERY | MAKING YOUR HEALTH CARE AS DIFFICULT AS POSSIBLE TO MAINTAIN!

My son turned 21 in September of this year and as such, my medical aid almost doubled. With these economic times, I cannot afford to pay this premium. My son, who is approved for various chronic conditions will remain on the plan whereby he has been approved for the above listed conditions. I pay for this plan and will continue to do so. Discovery are telling me that he cannot remain on the plan by himself, where he has been a member for a number of year anyway and as such, we will have to re-apply for all of his various conditions. He is due for his review (specialist follow up's , blood tests etc. in October) and as such, by doing this, Discovery are insuring that my son does not get the help that he requires and are deliberately sabotaging his health! I then requested that I be moved to my other son's medical aid, which I pay for and move me to the main member. They are once again refusing! They also refuse to add me as a dependent and refuse to add me as a main member, leaving me without medical aid cover. My second son is also approved for various chronic conditions and as such, should we cancel his medical aid and reapply to Discovery, he will also be without the help that he needs. I am battling to understand why, when everyone is battling financially and during these times, Discovery insist on archaic and non-TCF procedures ! I pay for both medical aids and we have all been with Discovery for a number of years! It cannot be THIS HARD!!!!!!! SHOCKING!!!!!

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Replies (3)
CP
Chantal P's update14 Sept 2020, 11:15
Reviewer Update
I was contacted by Wayne Han**** (New Business | Withdrawals Division) who has assisted me in resolving this. Outstanding service Discovery, if only all your employees were of this high caliber. Wayne is truly an asset to Discovery! Thank you!
Discovery Health
Discovery Health's reply14 Sept 2020, 11:57
Official
Dear Chantal P
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Sept 2020, 15:01
Official
Dear Chantal P
 
We have contacted you and addressed your concern.
 
Regards 
Discovery Health Servicing Team