Discovery making it impossible to cancel vitality

I am very frustrated...it seems that Discovery Health is making it impossible to cancel our Vitality program. As per Discovery's rules, only the main member is allowed to cancel Vitality. My husband has attempted three times to do this telephonically, only to be put on hold for long periods of time by the call center. Eventually, my husband has to put down the phone as he is in online meetings for the most part of his day.

I then called Discovery today, to see if I can get more information and get assistance from Discovery. I was helped by a friendly lady (Sisonke) who informed me that the main member needs to e-mail: *** or phone: ***.

I tested the e-mail address, only to get a reply back that their mailbox cannot be reached, it is under maintenance. Also, the phone number cut out when I was supposed to be transferred to the first available consultant.

Please can someone from Discovery make contact with us to assist us in cancelling vitality. It really shouldn't be this hard...