IT
Imraan T
1 reviews | Active since Sept 2010
26 Oct 2020, 17:08
Discovery makes unauthorised changes to portfolio
An unauthorised change was made to my portfolio in January 2020 by Discovery staff.
This has impacted my benefits and my life portfolio.
Discovery has been unable to rectify this for the past 10 months.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
27 Oct 2020, 08:01Dear Imraan
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Oct 2020, 08:01
Official
Dear Imraan
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
29 Oct 2020, 17:38Dear Imraan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply29 Oct 2020, 17:38
Official
Dear Imraan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
IT
Imraan T's updateReviewer Update
17 Nov 2020, 00:20Good day, I was told I would be contacted within 4 business days on how the unauthorised change was made and what steps need to be followed to correct portfolio. It has been over two weeks. Can you kindly contact me.
IT
Imraan T's update17 Nov 2020, 00:20
Reviewer Update
Good day, I was told I would be contacted within 4 business days on how the unauthorised change was made and what steps need to be followed to correct portfolio. It has been over two weeks. Can you kindly contact me.