Discovery makes the simple diffcult

I joined the Open Vitality programme around two months ago. Suddenly when I tried to use the app I was logged out and my login details are not working, I tried to reset the password on the website and by calling their call center but it is impossible to get through to them. I signed up to their medical aid yesterday but will likely cancel too as it is impossible to actually get through to a person and their automated systems don't work. I cannot believe that something as simple as a password reset is so impossible. How can I expect you to handle my claims properly? I guess I will need to look at another provider unless the issue is resolved with immediate effect. I expect to hear from an actual human being before the weekend as I am now a paying customer or I will move to a provider that actually cares.