Discovery makes it increasingly difficult for healthcare providers to provide essential services to their members

As a healthcare provider Discovery has always remunerated me directly for services provided to their clients. This year without communication Discovery is making payments directly to members. Emails inquiring about this remain unanswered and unhelpful phone calls where I have been given different messages such as I have to give Discovery my banking information (even though they’ve paid me directly for over 4 years) or as a clinical psychologist I fall under al**** services and therefore I can’t be remunerated directly. However payments are still being received from medical aids administered by Discovery. This makes no sense.

Discovery has been one of the few medical aids who always remunerated their providers directly and promptly which is why I only claim directly from Discovery on behalf of the member. It’s very disappointing that they are making it increasingly difficult to be remunerated for essential services rendered to their members. And as a member of Discovery myself, I have found it increasingly difficult for Discovery to reimburse me for claims paid cash. I only seem to be paid in full if claims are submitted through a broker.

Discovery has always paid me as a provider so I could oversee the difficulty in being reimbursed as a member however it may be time to rethink using Discovery as a provider as well as a member.

It appears as though Discovery is making it more difficult to use the medical aid.