ST
Shelly T

1 reviews | Active since Apr 2009

12 Jan 2017, 10:04

DISCOVERY LOOKING FOR WAYS NOT TO PAY CLAIMS

<p>I submitted two claims to Discovery last week. Both of them are for over the counter purchases and on the slip, it states clearly that these are Cash Invoices. I also wrote my medical aid number at the top of each of the slips and signed them. I keep on getting emails from Discovery telling me that these are only proof of payment yet on the document, it states quite clearly that these are invoices.</p> <p> </p> <p>Discovery are looking for ways not to pay my claim. I will take this matter further if Discovery don't resolve this issue immediately</p>

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Replies (3)
Discovery Health
Discovery Health's reply12 Jan 2017, 15:21
Official

Dear phoenix3670

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

ST
Shelly T's update12 Jan 2017, 16:09
Reviewer Update

No Discovery, you don't understand my frustration because it is not you this is happening to!

Discovery Health
Discovery Health's reply16 Jan 2017, 10:56
Official

Dear phoenix3670

As soon as we have finalised this matter, we will send you final feedback by email.

Regards
Cornelius