Discovery loaded my new born babies effective date as the 1st Jan 2021 in error and should be effective from the date of birth.

My baby was born on the 4th December 2020. I sent an email to discovery on the 8th December 2020 instructing Discovery to add my baby onto my medical aid effective from Birth with is the 4th December 2020.

I was advised that I did not need to pay a premium for my baby during the month of his birth. Premiums only become due the following month. All my premiums are up to date and paid in advance.

I tried to add my load my born onto the "mybaby" discovery platform and the website gave me an error message so I called discovery. The call centre person then told me that the discovery employee that loaded my baby onto their system had loaded him effective the 1st January 2021 and help me to correct this so my baby could be loaded onto the "mybaby" programme from his birth. This change was made the same day that I called. My baby was admitted to hospital on the 23rd December 2020 to date. As I am writing this to you, both my baby and I are still in hospital. I received an sms that reads as follows; "Discovery Health: Please contact us on *** to discuss how the emergency admission will be funded" I need someone from Discovery to resolve this matter urgently. Take a look at the emails and telephone recordings. This matter must be resolved urgently. This is unacceptable and poor service. If the hospital stops treating my baby and if anything happens to him I will hold discovery responsible.