Discovery Lies are endless

I have loaded 3 different complaints on hello Peter about the same issue and each time, Trish calls me to offer me a **** apology and promises to sort my issue out. Initially my complaint was about Kensley in the Keycare department but Trish takes poor service to a whole different level. An amount of R324 was deducted by discovery incorrectly and I requested that the claim be reprocessed under the correct benefits in order for this amount to be refunded but still nothing. On Friday last week Trish Benjamin called me to say she had paid the money into my account which was a lie. Is this honestly how Discovery operates? Lies after lies on recorded lines?