DISCOVERY **** TO ME.

I CANNOT BELIEVE THE LIES FROM DISCOVERY!

I spoke to a consultant by the name of Nonhlanhla on the 27th December 2018 with regards to the email I received about the Medical Savings Bank Account payout .She confirmed on the call that the pay out amount of R9300 will be refunded into my bank account.She put me on hold to confirm with her team leader.She then came back to me and confirmed it is true the payout will be done before the 31/12/2018.This was the call ref no: ********** 632.I then phoned the call center again to follow up as nothing was happening, I was told Nonhlanla (Discovery) **** to me .This will be carried over to the new MSA.I do not accept this and I need immediate resolution to this matter as this was incorrect information given even under supervision of a team leader. I demand the pay out to be processed as promised to me and the new scheme to start on my approval and not that of Discovery's! Own up and fix this!