Discovery ***** , CHEATS and keeping INCOMPETENCE high.

So it all started with me , leaving my employer , once this happened Discovery mismanaged the relationship with my old and new employer , I decided to stay with discovery at that time and transfer them over to my new company , 3 months later they suspend my benefits and i then received a call i need to pay them for 3 month , So i refused , BECAUSE . they mismanaged the employers , they contacted me 3 months later demanding money from me , so cancelled all my services with them .

I then required the process to get my remaining MSA paid out to me and refused that my MSA will be impacted for no payments received due to their incompetence .

So i mailed them from my work mail account and they assisted me by sending the required form and I sent it back , then after all the correspondence and cancellation of services , all of a sudden they could not assist further because i have been mailing them from my work e-mail. ( Funny but they could cancel my service that way and help me with that but as soon as my MSA payment was requested , they can not assist anymore because the e-mail address i used was not registered with them ( funny how that works)

So I went and started a new correspondence and attached all the old correspondence , and they ignored it and forced me to start the entire process from the start .

Up until today the 7th of October it is not resolved , i started this on the 9th of September and to make this worse their agents are lying on their behalf , i received this mail and please take note of the agents name .

Note that up to now i have not received this so called refund on the 5th.

Dear Mr Kritzinger

Thank you for contacting us.

Membership: #########

MSA refunded

The process for refunding leftover Medical Savings Account funds can take up to 10 days.

However, since this has been escalated and had been going on for a long time, we had to request that it be expedited as much as possible.

The request has been approved and the funds are in the process of being transferred. You can expect the funds to reflect by 05/10/2019.

If you have any questions or seek further clarification, I will be glad to assist further. You can email *** and mark your email for my attention.

I hope you find the above to be in order. Have a wonderful day further!

Regards Enoch Zantsi Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme

I will now take this further , with the Council of medical Schemes , Hello peter and all social platform.

All documents and correspondence was sent to the council for investigation , this is how useless they are .