Discovery lets down customers when needed most

I recently completed a trip to India in which I was hospitalised for a day in Varanasi. Due to the nature of my illness, I was rushed to hospital on the morning of the 4th July 2015. I did not have access to a phone and was very drowsy upon admission. The hospital was located in a very rural part of the city and was quite basic. I was fortunate and only had to spend the day in the hospital being treated for sever dehydration. <br> <br> What I have learned from many friends and family is that Discovery are masters at avoiding payments on claims. They've deliberately set up a number of completely arbitrary hoops which their customers are expected to jump through should they harbor any hopes of receiving payment. <br> <br> With my recent claim, I've become their latest victim. <br> <br> The hoop, that I didn't log my admission to the hospital with their international SOS call centre! <br> <br> Besides for the fact that this was never a possibility, it's an entirely arbitrary rule which I'm sure helps them avoid many payments. <br> <br> It's frankly disgraceful that a loyal premium paying customer of more than 5 years gets abandoned by Discovery when they're needed most. I've paid thousands to this company, and for what??