Discovery lack of Proffesionalism

Discovery's service levels has really gone to the Dogs , they seems to not care much about the level of service they provide to their customers as they do things however lately. I used to consider them the best in the business now I very much doubt this. <br> <br> They decided to change the Company that they use for the Delivery of their Clients Chronic Medicine and then they do not bother to call the clients to let them know how this change will affect them and what they need to do to ensure that this does not negatively affect us in terms of any documentation to submit, Co-payments etc. <br> <br> I the client ended up call them to try and find out which I still do not have clear information around all of this. The last consultant that called me, called me during a meeting and I could not chat with them and they said they would call back and to date nothing.<br> <br> I do not know if Discovery understands the meaning of Chronic and that these medicines are essential to our health and we cannot afford to have them messing around with our medicine. <br> <br> I am appalled at the service they have given me and really considering taking my business elsewhere.