Discovery Keycare unacceptable

I have sent through my payslips for my monthly Discovery Keycare rate to be confirmed almost two weeks ago. I have still not gotten any response from them. My medical aid is suspended due to no payment, and how am I supposed to make a payment if I do not have the confirmed amount to pay? I have a baby who cannot be without medical cover, yet here we are still waiting impatiently for a response from Discovery so that I can make a payment.