Discovery Keycare Staff absolutely useless.

<p>Patient consulted me on numerous occasions & account remained unpaid. Contacted Keycare and given reference number ********** 964. Informed me that it willtake a week to sort out. Contacted Keycare on 04/05, 20/05, 27/05 & 06/06. Spoke to Tebogo, Alvina & others. Eventually I & the patient were informed that account was sent to wrong medical aid!! Discovery account sent to Discovery & they say it is sent to wrong medical aid. The account was handed over for collection. A few days later Discovery paid for the three visits. In this day and age how can this happen? The patients details appear on the Discovery online site & the Discovery HD program by Discovery to me to confirm patient details.</p> <p>Adrian Gore and other senior management should urgently look into this matter and inform me why this disgusting service can be tolerated. Spend endless time on phone.e-mail etc.</p>