dM
debra M

1 reviews | Active since Mar 2013

17 Aug 2023, 12:52

Discovery keycare plus not a medical aid. Hospital plan!!!

As I said previously. The Discover Key care plus plan is more a hospital plan than a medical aid. They should not call it medical aid. Dentistry is for sure useless on this scheme. Even though they apparently will pay for certain procedure, they dont. Even if they say the will.

0
Replies (4)
dM
debra M's update17 Aug 2023, 12:53
Reviewer Update
Complaints are still not sorted
Discovery Health
Discovery Health's reply17 Aug 2023, 14:15
Official
Dear Debbie M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
dM
debra M's update18 Aug 2023, 11:04
Reviewer Update
Thanks for the call back. I dont feel musch beter but lets see what gets done after submitting claims again. I do think Discover should let the subcontracted dentistry handling our claims communicate beter with the discovery dentist in helping them rather to get a claim sorted not just frustrating its members by explaining and we have to sort this. This should be the sub dentist people that need to sort out and try getting claims paid. But yes outsourcing is a problem about every where.
Discovery Health
Discovery Health's reply18 Aug 2023, 15:23
Official
Dear Debbie M
 
We’ve contacted you regarding your complaint. 
 
Regards 
Discovery Health Servicing Team