Discovery Keycare needs help to read and scroll down a document.

I have being interacting with keycare income verification for soe months. The big problem is they need to hire someone that can read and scroll down a document. I have had to resubmit the same documents many time explaining how to scroll down etc. On Tuesday 28 April I once again contacted the whatsapp to see how far the situation was getting resolved. I was told I need to wait another week for resolution. I did offer compromise that if the situation was not resolved by close of business on Wednesday, I would add this notice on Hellopeter on Thursday. Agent: I would suggest you allow us first to try and resolve it for you from our end first. If you don't get any feedback by next week Tuesday then you can move forward with that complaint. Me: I have waited enough so time is up. You have till close of business tomorrow, or thursday 30 April will have a note on hellopeter Agent:I completely understand. This is our process for all member on the Keycare Plans. I have urge it and hopefully it will be done before you decide to go to Hello Peter. Me:thank you. As long as it is understood I have provided fair warning which I will also note the breakdown in communication