Discovery Keycare medical aid

I am on Discovery Keycare medical,,the whole last year 2023 I did not make claim. Till the 18th of December where I went to see an optometrist. I was told that Discovery is offering to pay R880 and I must pay the balance of R1550. Which I did. In January the optometrist sends me an email stating that Discovery refused to pay which was on the 26th of January 2024. I phoned to discovery but everytime I will get a different response. Today (15th of April 2024) I went to the Discovery in Santon. Where I was given a phone to speak to Werren Harris,from Port Elizabeth call ref (***) he told me that discovery doesn't delay with optometrist and I should call another company I can't remember the company's name. I told him when I enjoyed Discovery I was not told or given the phones numbers to phone these doctors that my doctor to phone too. Now that I have a problem, they are giving me all these of companies. I told them since they have suspended my medical aid and didn't pay the optometrist in December for my first claim of that year 2023. And I know that I paid medical aid. I showed they proof of payment. Now they want to pay the optometrist. I told them that I told want their services anymore and they should refund my money all of it so that I can the optometrist. They said they can only refund me for two months. Why must they refund me for two months, when I did not claim. When I enjoyed Discovery medical aid. I was told to pay for 3months before my cover could start, which I did. What was that money for. I want my money all of it. Because they were able to help. Discovery is a ****. Before careful before taking Discovery keycare Medical aid.