Discovery Keycare

Discovery Keycare. Membership ***

On the 9th January we had to submit income verification documents to Keycare as they double Debited from R3765 to R 7400. We had then reversed the Debit order as we did not have extra funds and received a mesaaged saying :

Discovery Health Medical Scheme: Your cover has stopped. To restore your cover, make a payment safely on our online payment platform: https://discv.co/AccStatus

On the 18th January we had to ask our broker to assist as we had not received any feedback. Our broker had to escalate 2days later and only after a week the broker had to put through complaints as Keycare was requesting documents that we had already sent on the 9th January already then it took 2 days later.

On the 25th January they confirmed that our premium is R3764. But because we were waiting so long for Keycare to fix we had started looking for other medical aid. We then decided to cancel with Discovery.

Again and this time a Debit Order of R14000 was taking from Discovery Keycare. More than triple my premium. Now my account is in a negative and all my Debit orders will bounce as I have no funds available. I am unemployed where do i get a extra R14000.

I have been making numerous calls to Discovery for 3 Days and i just don't get through. Holding on for over 15mins and still no answer.

I Urgently need feedback asap.