Discovery KEYCARE a joke - MOST UNHELPFUL

Keycare plus help / call centre are awful. I am unemployed and dropped my medical plan to Keycare plus. I called for assistance -WRefNo#***#- -MailRef#***#- and was emailed documentation to completed ref *** documents and retrenchment letter received. Person I spoke to no where on the 29.12.2025 told me I had to provide bank statements. -WRefNo#***#- -MailRef#***#- Documentation -MailRef#***#- i called today to follow up as no one has called me as stated in the email only to be told I am missing documentation - NO ONE EMAILED OR CALLED ME. I cannot get the documentation immediately as I am financially battling. I told the call centre lady my phone might go off as I have very little air time after holding 20 minutes to talk to someone. The phone went dead an no one called back. I cancelled my medical aid as I just cannot continue with this awful service from Keycare plus department... and the worst of it all they still taking the highest premium at the end of the month R3687.00 even though I do not have these funds as stated in the telephone conversation