Discovery Key care Plus

I am really beyond disappointed with discovery. My experience with them lately is beyond expressing how angry and disgusted I am with them. I have always used discovery and never looked anywhere else where medical aid was concerned , gosh I even grew up with them on the same plan, I gave birth with the same plan in 2011 and many other times. Considering I am in the insurance industry, I am actually sad that I have to resort to these measures . My daughter was born on Discovery she is now 12 years and had never used any other medical aid. When she was 5 years old she unfortunately had to have a tonsillectomy after constant treatment from the complications she was receiving , I eventually gave in that she had to have it done. My baby is 12 years old now and is allergic to penicillin after constant treatment of it because of tonsillitis and guess what they are back. She is needing a urgent repeat recommended tonsillectomy as she is resisting treatment and obvious tonsils have come back aggressive, she has been in and out of hospital in the past 12 months for the same treatment with very heavy antibiotics to treat her because of allergies and resistance to others that could cause other health issues to her . Here’s the best part as we try to navigate her REPEAT SURGERY to fully cure my baby, We are met with a decline letter by a mecidal aid/plan that we have used since her birth telling us that it is now a general exclusion that I was never made aware of by the way, upon asking Gregory Daniel whom my case was escalated to after repeating what the consultant had politely told me. He told me he can send me a brouche of my new plan!!!!!!! Very uninterested and not bothered. Wow okay let’s try to motivate so to understand the history and severity of my babies life threatening issue. Ofcause I am paying sooo much for this medical aid every single month let’s see what we can do for our Loyal patients/client. You are met by a VERY unfriendly Manger Gregory Daniels in the KZN office whom is not eeeeven interested or phased in what you are trying to plead for, does not even understand the basics of customer centricity let alone trying and is mean trying to hear you out. I can Tell you now if Discovery does not make sure my child is kept alive and gets the necessary procedure she needs I will definitely take them to the Ombudsman and where ever else in the world I need to. Especially if I lose my babies life in this!!! Regards A beyond frustrated Mother.